Terms of Service

By accessing or using Portaleb (“Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors, users, and others who access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

Portaleb is a client portal platform designed for freelancers and agencies. The Service provides the following features:

• — Project Management. Kanban boards, task tracking, deadlines, and project organization
• — Client Portal. Dedicated client access for tracking progress, reviewing deliverables, and communicating with your team
• — File Sharing & Approvals. Upload, share, and receive approval on deliverables directly within projects
• — Messaging. Project-scoped conversations between team members and clients
• — White Label. Custom branding including logo, colors, and subdomain configuration
• — Billing & Invoicing. Subscription management and payment processing for your Portaleb account

To use Portaleb, you must create an account by providing accurate and complete information. You are responsible for:

• — Maintaining the confidentiality of your account credentials, including your password and any magic link tokens
• — All activity that occurs under your account, whether or not authorized by you
• — Managing workspace members and ensuring appropriate access levels are assigned to team members and clients
• — Notifying us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

You agree not to use the Service to:

• — Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• — Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• — Interfere with or disrupt the Service or servers or networks connected to the Service
• — Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service
• — Use the Service for any purpose that is illegal or prohibited by these Terms
• — Resell, sublicense, or redistribute access to the Service without our written consent
• — Use automated scripts, bots, or scrapers to access the Service without prior authorization

You retain full ownership of all content, files, and data you upload to Portaleb (“User Content”). By uploading content, you grant us a limited license to store, process, and display your content solely for the purpose of providing the Service.

If you are an agency or freelancer using Portaleb to manage client relationships, you are responsible for:

• — Obtaining any necessary consent from your clients before uploading their data or content to the Service
• — Ensuring that your use of client data complies with applicable privacy laws and regulations
• — Managing client access permissions appropriately within your workspace

We do not claim ownership of your User Content and will not use it for any purpose other than providing and improving the Service.

The Service, including its original content, features, and functionality, is owned by Portaleb and is protected by international copyright, trademark, and other intellectual property laws.

Our trademarks, logos, and service marks may not be used in connection with any product or service without our prior written consent. Your use of the white label feature does not transfer any ownership of Portaleb’s underlying technology or intellectual property to you.

You retain all rights to your User Content. Nothing in these Terms transfers ownership of your intellectual property to Portaleb.

Portaleb offers both free and paid subscription plans. Paid plans are billed on a monthly or annual basis, depending on the plan you select.

• — Payment processing is handled by LemonSqueezy. By subscribing to a paid plan, you also agree to LemonSqueezy’s terms of service
• — Subscription fees are charged in advance and are non-refundable except as required by applicable law or as described in our refund policy
• — You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date
• — We reserve the right to change pricing with at least 30 days’ notice. Price changes will apply to the next billing cycle after the notice period
• — If payment fails, we may suspend access to paid features after a reasonable grace period

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

• — Scheduled maintenance, which we will attempt to perform during off-peak hours and communicate in advance when possible
• — Unscheduled downtime caused by technical issues, security incidents, or circumstances beyond our control
• — Updates and improvements to the Service, which may temporarily affect functionality

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice before discontinuing core features.

To the maximum extent permitted by applicable law, Portaleb and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• — Loss of profits, revenue, data, or business opportunities
• — Cost of procurement of substitute goods or services
• — Damages arising from unauthorized access to or alteration of your data or transmissions
• — Any matter relating to the Service beyond our reasonable control

The Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

We may suspend or terminate your account and access to the Service at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

You may terminate your account at any time through your account settings. Upon termination:

• — Your right to access and use the Service will cease immediately
• — We will retain your data for a period of 30 days, during which you may request an export of your content
• — After the 30-day retention period, your data will be permanently deleted from our systems
• — Any outstanding payment obligations will remain due and payable

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction of such courts and waive any objection to venue.

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the “Last updated” date at the top of this page and notify you via email or through the Service.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.

If you have any questions about these Terms, please contact us at:

• — Email: [email protected]
• — General inquiries: [email protected]